Welcome to DOOGEE Support
  • X96 series manual Please double click in or scan the code to select the language
  • What can I do if I lost IMEI number?
    Please send email entitled "IMEI number enquiry" to support-service@doogee.cc, and state out your phone mobel. Our customer support will offer our best help.
  • How to check my IMEI number?
    Press *#06# on dial and IMEI numbers will be shown.
  • Why the sound(loudspeaker/microphone/receiver) is so weak in my phone?
    Please enter engineering mode(press *#*#3646633#*#* on dial) to modify some settings.Find the option “Audio”,you can see many sound option,such as “Headset mode” “Loudspeaker mode” “Speech enhancement”.Choose one of them according to your need and modify the value to a higher one.Note:Please do this carefully and do not change other setting,we are not responsible for damage caused by change setting arbitrarily.
  • How to use OTA to update Android system?
    Find “Setting-About phone-Wireless update-Check update”.It will show that your system is up-to-date after update package installed.
  • Why the storage reduces so quickly?
    It means you have installed apps in internal storage instead of SD card.Please check carefully and charge the preferred install location in “Setting-Storage”.
  • How to do a hard reset(factory data reset) if I cannot turn the phone on?
    Generally a hard reset can be done in “Setting-Backup&reset;-Factory data reset” when your phone can be turned on.If it is dead,please do this in recovery mode.Press Vol+ and Power buttons for more than three seconds,find “wipe data/factory reset”,click “Yes-delete all user data”.After this step,select “reboot system now”.
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